Terms & Conditions
By placing an order at Carl Philippe, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which apply to all orders placed or to be placed at Carl Philippe for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Returns and shipping
Please contact us at firstname.lastname@example.org before returning any items.
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product will not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Carl Philippe suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Carl Philippe will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
If you want to switch to another product, return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Carl Philippe reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
All personal information you provide us with or that we obtain will be handled by Carl Philippe as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Carl Philippe and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Carl Philippe to delete or correct the information held about you. By accepting the Carl Philippe Conditions, you agree to the above.
Events outside Carl Philippe’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Carl Philippe is released from Carl Philippe’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
All products remain Carl Philippe’s property until full payment is made. The price applicable is that set at the date on which you place your order. If you are under 18 years old you must have parents’ permission to buy from Carl Philippe.
All transfers conducted through Carl Philippe are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To navigate on Carl Philippe’s website without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Carl Philippe we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Carl Philippe reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Carl Philippe has the right to cancel the order and refund any amount paid in the best way. Carl Philippe shall also notify the customer of equivalent replacement products if available.